Service Level Agreement
Important Usage Agreements
Envision Plus provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of Envision Plus are subject to the following terms of service:
You agree to use all Envision Plus services and facilities at your own risk. Envision Plus specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall Envision Plus be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages.
Customer agrees that it shall defend, indemnify, save and hold Envision Plus harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Envision Plus, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Envision Plus against liabilities arising out of Any injury to person or property caused by any products sold or otherwise distributed in connection with Envision Plus's server.
Envision Plus reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement any defective products sold to customer from Envision Plus's server. Envision Plus shall be the sole judge of what violates this Policy.
99.99% Uptime Guarantee
Our server network backbone consists of multiple redundant internet connections and components. This means we are confident enough to guarantee 99.99% network availability. This excludes any scheduled maintenance. Network availability is measured by our internal monitoring systems. We aim to fix any network issues within 4 hours. In the unlikely event we fail to meet this promise, you can claim credit equivalent to one day’s service for every hour that your server is unavailable after the initial 4 hour period, up to a total of 30 days.
Our SLA does not cover the following circumstances:
Any events beyond the reasonable control of Envision Plus Examples include, but are not limited to, fire, flood, virus attacks/ hacking, or failure of third party software. DNS issues outside our direct control
Any customer actions that lead to the server having technical issues. Examples include, but are not limited to, custom scripts or coding, 3rd party software installed on the server, wilful misconduct or breach of our terms and conditions.
Upgrades, scheduled maintenance or emergency maintenance.
Credit request and payment procedures
To claim your credit, please submit a ticket to our support team from within your Envision Plus Customer Control Panel. Any credit due will be allocated to your account and can be used towards future billing charges.
Envision Plus SLA
We’re committed to providing you with the best products and services on the market. When you buy a Virtual Private Server or dedicated Server from Envision Plus, it’s automatically covered by our comprehensive VPS and dedicated server's Service Level Agreement for your peace of mind.
At this time we bill monthly, quarterly, semi-annually and annually, depending upon the plan. If you are not satisfied within your first 30 days we would be happy to provide you with a full refund (For some special offers the money-back-guaranteed day will be varied; and Domain Name registration fee is nonrefundable and it's applicable on VPS, Dedicated servers, hosted solutions and Microsoft office 365 packages).